Terms, Conditions, and Rules
Welcome to Goldbet. This Terms and Conditions page sets out the rules that govern access to and use of our online casino services. It explains account duties, eligibility, payment and bonus rules, verification and dispute handling, and how changes to these terms are applied. The terms form the agreement between us and anyone who registers or uses the site. Read the sections carefully before creating an account, depositing funds, claiming any offer, or playing games on the platform.
Account responsibilities
Registration requires accurate personal details and a unique account per user. Keep login credentials secure. Notify support immediately of unauthorised access. Use of the account is limited to the named holder and any breach may lead to suspension, closure or forfeiture of balances if terms are violated.
Registration and verification
Accounts may require identity verification before withdrawals. Provide government ID, proof of address or payment ownership when requested. Limited deposits and withdrawals may be allowed prior to full verification but requests for documents can occur at any time.
Eligibility requirements
Access is restricted to users who meet legal age and jurisdictional requirements. By registering you confirm you are of legal age in your territory and permitted to gamble. Accounts from restricted jurisdictions will be closed and funds handled per the Terms and Conditions.
Acceptable use of the service
Use the site for lawful gaming only. Do not attempt to manipulate games, exploit bonuses, run automated play bots, or engage in collusion. Prohibited activity includes chargeback abuse, fraud, falsifying identity, and any behaviour that risks platform integrity. We may block or limit accounts that breach these rules.
Bonus and promotion rules
Offers are governed by specific bonus terms. General principles: one bonus per person/address/device unless stated otherwise; wagering requirements apply to bonus funds and free-spin winnings; maximum bet and game-weighting restrictions apply during bonus play; time limits are enforced for activation and clearance. Bonuses may be withdrawn only after meeting all stated conditions.
Deposits and withdrawals
Deposits start from NZ$10 depending on the method. Supported payment options include cards, POLi, bank transfer, e-wallets and cryptocurrency where available. Withdrawals require a verified account and may be subject to minimum and maximum limits. Processing times vary by method and external provider fees may apply. Large withdrawals may require additional checks and staged payments.
Dispute handling
Raise disputes via live chat or email with transaction details and account information. We will acknowledge and investigate complaints in line with these terms. If an issue cannot be resolved directly, follow the escalation steps in the account Help section. Decisions are made according to the Terms and our internal checks.
Updates to the terms
We may amend these Terms and Conditions. Changes take effect from the date published on the site or notified to account holders. Continued use of the platform after amendments constitutes acceptance. Check the Terms page regularly for updates and any changes that affect eligibility, bonuses, payments or account rules.